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Signing in, and common sign-in problems

How to sign in with your email address and password, and what the two error messages on the sign-in screen actually mean.

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Written by Maab Saleem

Sign in with the email address and password you signed up with. If it fails, the message you get does not say which of the two is wrong.

Sign in

  1. Open Scoryboard and go to Sign in to Scoryboard.

    The sign-in form: an Email field, a Password field, Forgot password?, a Login button, and Log in with Google and Log in with Apple below it.

  2. Enter your email address and password.

  3. Select Login. Scoryboard opens your home page.

    The top of the home page: your avatar, your name, your position, and the Followers, Following, Leaderboard and Views counters.

Signing in with Google or Apple

Sign in the same way you signed up.

  • Signed up with Google? Select Log in with Google.

  • Signed up with Apple? Select Log in with Apple.

Then follow that provider's prompts.

An account made this way has no password, so Login will never work for it.

If it does not work

  • "The credential is invalid or has expired." This is the message for a wrong password and for an address that has no account. Scoryboard does not tell you which, on purpose. Check the address for a typo first, then reset your password.

    The sign-in form showing The credential is invalid or has expired.

  • "Email must be valid." What you typed is not an email address. This one is checked in your browser, before Scoryboard is asked.

    The sign-in form showing Email must be valid. under the email field.

  • "This user account has been disabled." Your account has been turned off. Contact support.

  • "Too many attempts. Please try again later." Too many failed sign-ins in a row. Wait, then try again.

Related

  • "Resetting your password"

  • "Creating your Scoryboard account"

  • "Deleting your account, and why an account may be disabled"

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