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Getting help and contacting support

Where the FAQ is, how to write to the Scoryboard team, and what the contact form needs before it will send.

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Written by Maab Saleem

Two links sit at the foot of the sidebar. FAQ answers the common questions. Contact Us writes to the Scoryboard team.

Get help

  1. Scroll to the foot of the sidebar. FAQ and Contact Us are below the navigation.

    The sidebar with FAQ and Contact Us outlined at the foot of it.

  2. Select FAQ first. It opens the Scoryboard help pages in a new tab.

  3. Select Contact Us if the answer is not there.

    The Contact Us page: Feature Request and Get In Touch on the left, and a form on the right with Name, Email, Subject, Message and Submit.

  4. Fill in your name, your email address and a subject. Use the address you want the reply to go to.

  5. Write your message. It must be at least ten characters.

    The same form filled in, with Submit outlined.

  6. Select Submit.

What you will see

One form serves both headings on the page. Use it for a feature request or for a problem; say which in the subject.

If it does not work

  • "Name is required" or "Subject is required". Every field on the form is needed. None of them may be left empty.

  • "Invalid email address". Scoryboard checks the shape of the address before it sends. Check for a missing @ or a typed domain.

  • "Message must be at least 10 characters". Write a little more. A one-word message is refused.

Related

  • "The main navigation and your home feed"

  • "Profile settings - what you can change"

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