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Why you are not receiving our emails

Four things to check when a Scoryboard email does not arrive, starting with the address we hold for you.

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Written by Maab Saleem

Work through these four in order. Most missing emails are the first one.

1. Look in your junk folder

Scoryboard sends from [email protected]. Search your mailbox for that address, junk and spam folders included. If you find one there, mark it as not junk so the next one reaches your inbox.

2. Check the address we hold for you

  1. Open Profile settings from your name in the sidebar.

  2. Find Email under Personal Details, and read the address in it.

    The Personal Details column on Profile settings. The field labelled "Email *" is outlined in red and greyed out, holding the address <a href="mailto:kb-player-20@yopmail.com" rel="nofollow noopener noreferrer" target="_blank">kb-player-20@yopmail.com</a>. Below it is a ticked box reading "Yes! I want early access to new tools, features and limited-time deals!".

  3. If it is wrong, contact support. The field is greyed out and you cannot change it here - it is the address the account was created with.

3. Tick the box if you want news as well

Emails about your own account always arrive. News about new features only arrives if you have asked for it.

  1. Under the Email field, find Yes! I want early access to new tools, features and limited-time deals!

    The opt-in row on Profile settings: a blue ticked box outlined in red, beside the words "Yes! I want early access to new tools, features and limited-time deals!".

  2. Tick it.

  3. Choose Save Changes at the bottom of the section. Nothing is saved until you do.

4. Check your email address is verified

An unverified account cannot get past the verification screen at all. So if you are signed in and reading this, your address is verified.

If you are stuck on that screen instead, see Creating your Scoryboard account.

What you will see

There is no unsubscribe link on an account email, and that is deliberate. Every email in The emails Scoryboard sends you is about your own teams, matches and account, so each one says so in its footer.

There is no per-email setting. You cannot turn off match emails and keep comment emails. The tick box above is the only email switch in Scoryboard.

If it does not work

  • The address in Profile settings is somebody else's. Contact support. Do not sign up again - a second account will not have your teams or your match history in it.

  • Your work mailbox is blocking us. Ask whoever runs it to allow mail from scoryboard.com, or use a personal address instead.

  • You get the emails but not the in-app notifications. They are the same events through two routes. See Your notifications - reading, marking and deleting.

  • You want them on your phone instead. Scoryboard does not send push notifications.

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